YMCA MEMBERSHIP HANDBOOK
Welcome to the Peninsula Metropolitan YMCA family!
There couldn’t be a more exciting time to be a member of the Y, and we thank you for choosing us!
We have designed this guide to help you understand who we are, what our policies are, what your membership can do for you, and to give you a reference to the courteous service you should expect as a YMCA member.
The Y is a diverse organization of men, women and children joined together by a shared commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. The Peninsula Metropolitan YMCA instills the values of caring, honesty, respect, responsibility and faith through all of our programs and activities. We hope these values are part of why you chose to become a member and ask that if you know someone who would like to join, but thinks they can’t afford membership, please let them know about our Guardian program. It provides scholarships so that everyone has the opportunity to belong regardless of their ability to pay the full price.
YMCA membership is guaranteed. If you’re not satisfied with the quality of our services, please contact the Member Services Director at your branch.
MEMBERSHIP KEY TAGS
For safety reasons, upon joining, members will have a photograph taken and receive a key tag scan card. The card must be presented each time you enter the building for access to the facility. Lost key tags should be reported to the Welcome Center. Replacement cost for a lost key tag is $3.00. Key tags are to be used by the assigned member only; your membership privileges are at risk if you allow others to use your key tag. You may be asked to present photo identification at any time to verify your membership.
PAYMENT FOR CLASSES/PROGRAMS
Most classes offered at the YMCA are included with your membership; however, some classes have additional fees that require payment at the time of registration. Cash, check, Discover, Visa, MasterCard, or American Express are accepted at most locations.
The Peninsula Metropolitan YMCA will convert payments made by personal check into one-time electronic funds transfer payment (EFT). If you do not wish for your check to be converted, please inform the Welcome Center Staff at the point of sale or registration.
NON-SUFFICIENT FUND POLICY
Regarding automatic and one time EFT (paper check) payments, in the event of a returned payment from your financial institution, the YMCA will attempt collection by way of up to two additional drafts within 30 days of original payment. In addition, a $25 return payment fee will be collected at that time.
MEMBERSHIP PAYMENT OPTIONS
CREDIT CARD OR BANK DRAFTS – Monthly dues are automatically withdrawn from your credit card or checking/savings account each month. Outstanding balances must be reconciled upon rejoining. Please notify the Y before the expiration of your credit card on file. Thirty (30) days written notice is required for bank draft or credit card changes.
ANNUAL AND SEMI-ANNUAL PAYMENTS – Purchase a membership for six months or one year; the total payment is the sum of months purchased.
REFUND ON CLASSES
Class Cancellation – If a class is canceled by the YMCA, a full refund or credit (member’s choice) will be offered. Credit will be given to participants who cancel their registration prior to the start date of the class or program. No credits can be given after the program begins.
Medical Cancellation – If a participant withdraws from a program due to a medical reason, a refund or credit for the unused portion of the program will be offered.
Bad Weather Policy – Classes canceled due to bad weather or unforeseen circumstances will be made up if the schedule allows. If the class/lesson is not able to be made up, a program credit will be given to be used for another class of choice. These policies exclude Child Care and Day Camp programs.
Holiday Closures – The YMCA observes the following holidays:
New Year’s Day
Christmas Eve Day
CANCELLATION OF MEMBERSHIP
As a member of the Y, you do not have to sign a membership contract and you may end your membership at any time with 30 days written notice. Members wishing to terminate should do so in person to complete the termination form and surrender membership cards. If you are terminating due to a health concern, we can suspend your membership (see Request for Membership Hold below). If you are terminating due to financial reasons, please ask to speak with our Member Services Director about financial assistance through the Guardian program. All terminations take 30 days to take effect. Members who are being credit card or bank-drafted have 60 days past their last draft day to notify the Y of any discrepancy.
All members who have let their membership lapse more than 30 days or who have been terminated for more than 30 days will have to pay the Joining Fee if they wish to restart their membership.
The Peninsula Metropolitan YMCA is unable to issue refunds or credits for non-usage of the facility. Memberships are non-transferable.
REQUEST FOR MEMBERSHIP HOLD
We offer Membership Holds to our members who, due to medical need, financial reasons, or other unforeseen circumstances, are not able to use their membership. When on hold, we invite you to use the Y five times. We will stop your credit card or bank draft for 1-3 months in one calendar year, but you will not have to cancel your membership. There is a 30-day notice needed to stop a bank or credit card draft. Membership will automatically resume after the hold ends.
Members are encouraged to bring guests. There is an annual limit of two visits per guest, limit one guest per day. Facilities are available for guests Monday – Friday, 5:30 a.m. to 4:00 p.m. Call your local Y for availability after 4 p.m. and on weekends. An adult member (age 18 or older) must accompany all guests; photo ID is required, and guests must complete a waiver.
As a valued YMCA member, you have the flexibility to visit and use other YMCAs throughout the State of Virginia at no extra charge. Simply present your YMCA membership card and photo ID at participating Virginia YMCAs and enjoy complimentary access. The Reciprocal Membership program is valid for YMCA members with association-wide memberships. Those with location-only memberships, or program-only participants, may qualify by upgrading to an association-wide membership at their hometown YMCA at any time.
This program entitles you to use your YMCA membership at other Ys across the country and world. Keep your valid card with you while you travel to verify your membership. Check with the Welcome Center or www.ymca.net for participating Ys. Some fees may apply.
The Peninsula Metropolitan YMCA welcomes those visiting our area; Away visitors may visit up to 14 times annually. Photo ID is required, and guests must complete a waiver.
Child Watch and Youth Watch may be utilized if space allows. Please call in advance to check availability. Member program rates and guest privileges are not available to reciprocal members and AWAY members visiting from another Y.
ACCIDENT, INJURY OR INCIDENT
We do our best to keep you safe but if an accident, injury, or unusual incident does occur, please report it to the Director or Supervisor on duty or the Member Services staff immediately. The Y recommends all members and participants consult a physician prior to starting an exercise program. The Y assumes no responsibility for injuries incurred while participating in YMCA activities; it is expected that all members who use YMCA facilities carry their own medical insurance.
Children ages 10-11 may be allowed in the pool and gymnasium areas during designated periods unaccompanied by an adult if their parent or guardian is also in the building. Children age 12 and above may be in YMCA facilities without a parent. Please see the Welcome Center for branch-specific rules and regulations for children in your local facility.
Please safeguard your belongings while on YMCA premises. The Y is not responsible for lost or stolen items. Please keep valuables on your person or lock them in a locker. You must furnish your own lock, and please remember to remove it daily.
Everyone is welcome at the Y. We provide membership and program services to everyone desiring to participate regardless of race, religion, gender, marital status, national origin, disability, or income. If you need financial assistance, please ask for an application and talk with a Member Services representative. Funds are provided for those in need within our available resources.
SUPPORT YOUR COMMUNITY – GIVE TO THE Y
As a Y member, you know the value of your membership and the many programs we offer. A large part of what makes the Y such a community asset is that we believe everyone should have the opportunity to belong and participate in our programs, even if they are not able to pay the full price. We count on you and other friends of the Y to help by making a contribution to our Annual Campaign or to participate in an event that raises funds for the campaign; ask how you can participate.
The YMCA’s Guardian (financial assistance) program is also supported through contributions made to the United Way. Please consider designating your United Way contribution directly to the Peninsula Metropolitan YMCA (#7030).
If you or someone you know is interested in becoming involved with the Annual Campaign, please contact your branch director. Our financial statement is available upon written request from the Virginia Office of Consumer Affairs.
WELLNESS CENTER ORIENTATION and WELLNESS ASSESSMENT
- The Wellness Center Orientation helps new members become familiar with the equipment and proper workout techniques and helps you start at the level most suited to your present condition.
- Wellness Assessments evaluate your overall health indicators and help you tailor a routine around the results. To schedule a Wellness Center Orientation or Wellness Assessment, please see a Wellness Center staff member.
Please be considerate:
- Shirts, shorts, pants, and athletic shoes are appropriate attire for activity areas. Midriff and buttocks area should be covered
- Members must be at least 16 years of age to use the Wellness Center without adult supervision
To ensure the safety of our teens ages 12-15 years are welcome to use the Wellness Center under the following guidelines:
- Must complete a Wellness Center Orientation
- May use cardio equipment and resistance machines
- To use free weights: attend a Free-Weight Orientation and receive an evaluation from the Wellness Director
- Parent and teen must sign a code of conduct*
Special arrangements may be made for younger children to use the Wellness Center equipment. Please see your branch Health and Wellness Director with your request
Be honest and respectful of others by using the “Next Tag” system whenever equipment is in use:
- Remove the Next Tag from the front of the machine
- Continue your workout on other equipment
- When your piece of equipment is available, place the Next Tag back in the holder and begin your workout
*If a Next Tag is missing and no one returns within 5 minutes, the piece of equipment is considered open and you may use it
- Please remember to return plates and dumbbells to their racks after use
- While using weight equipment, please remember to release the weight gently. It gives you a better workout and avoids damage to the equipment
- Please be courteous and disinfect equipment after use. Please do not spray disinfectant directly onto the cardiovascular equipment or electronic devices
- We want everyone to have a great experience while visiting the Y; please respect others by limiting your use of cell phones in the wellness center. If you must take or make a call, please monitor your voice. Photos should never be taken of anyone without their expressed permission
- For all YMCA members, the values of caring, honesty, respect, responsibility and faith are to be modeled at all times
SAUNA, STEAM ROOM and WHIRLPOOLS
Saunas and steam rooms are available at select branches and are available for use by any YMCA member age 18 or older. Whirlpools, where available, are for use by YMCA members age 15 or older. Bathing suits or shorts are required to be worn in these areas. Sauna suits or rubber suits are not allowed. Please see the posted regulations for the use of these at each location.
The Peninsula Metropolitan YMCA offers swimming lessons for children and adults as well as aquatic exercise programs for adults. Lifeguard certification classes are also scheduled at regular times; please call for more information. In YMCA facilities with pools, swimsuits are restricted to the pool areas only.
GROUP EXERCISE CLASSES
A wide variety of wellness classes are included as part of your YMCA membership with no additional charge. Individuals at all fitness levels are welcome to participate; members 12-15 years old are welcome to participate with a supervising adult. Registration is not necessary, and classes may be attended on a drop-in basis, except for specialty classes. Complete class schedule listings are available at the Welcome Center and online at peninsulaymca.org. YMCA members receive preferred pricing for most programs that require an additional fee for participation.
A variety of activities are held in gymnasiums at select branches; see the Welcome Center or peninsulaymca.org for a schedule of activities. No black-soled or hard-soled shoes may be worn on gym floors.
Select branches have racquetball courts: see the Welcome Center for sign-up sheets. No black-soled or hard-soled shoes may be worn in the racquetball courts.
OTHER MEMBER BENEFITS INCLUDE preferred pricing for:
- Swim Lessons
- Summer & Resident Camps
- Sports Programs
- Youth Programs
- Parent/Child Programs
- Teen Programs
- Adult Programs
- School-Age Child Care
The Y has a rich tradition in volunteerism. Volunteers help make us who we are; they are the strength and stability of the YMCA. Our Board of Directors, program leaders, and fundraisers all make a difference through their voluntary service. Without their countless hours and dedication, we could not provide the vital programs and services that nurture the potential of kids, promote healthy living, and foster a sense of social responsibility.
As an organization serving a diverse population, we also strive to have a diverse volunteer base. If you are interested in becoming a Y volunteer and being part of continuing the efforts of the Y, please contact your branch for a volunteer application.
The Y touches people around the globe. In addition to the more than 2,600 YMCA branches in the United States, there are Ys in over 120 countries around the world serving more than 45 million people.
The enrichment of lives through diversity and awareness of other cultures and ideas promotes the mission of the YMCA. The Peninsula Metropolitan YMCA is active internationally by participating in the exchange of information and staff with YMCAs in other countries.
CODE OF CONDUCT
Following with our values of caring, honesty, respect, responsibility, and faith as a guide, the Y’s Code of Conduct ensures that all who enter our facility enjoy a safe, welcoming, and comfortable environment. We ask individuals to act in a manner that upholds these values at all times when they are in our facility or participating in Y programs.
The safety and protection of Y members and guests is a paramount concern of the Peninsula Metropolitan YMCA; therefore, we reserve the right to deny access or membership to any person registered for sex offenses against children.
The Y is a family-oriented organization; please refrain from the following:
- Using offensive language, wearing revealing clothing, and exposing inappropriate tattoos. Please wear your swimsuit only in the pool area and locker rooms. Shoes, shorts or pants and shirts are required in other areas of the facility. “Heelys” or shoes with wheels are not allowed
- Making physical contact with another person in an angry or threatening way
- Engaging in sexual activity or inappropriate contact with another person
- Harassing or intimidating by words, gestures, body language, or any other menacing behavior
- Stealing or other behavior that results in the loss or destruction of property
- Carrying or concealing any weapon, device or object which may be used as a weapon
- Abusing or defacing the YMCA building or its equipment
- Using or possessing illegal drugs or alcohol on YMCA property or in YMCA vehicles
- Smoking. All YMCA facilities and grounds are smoke-free environments
- Displaying threatening, inappropriate or offensive conduct
- Posting unapproved materials. Ask the Member Services Director for permission to post flyers in the YMCA facility or on the surrounding property
- Use of cameras and cell phones is not allowed in the locker room or bathroom areas
- Conducting or participating in paid personal training or other instructional sessions with an instructor not employed by the Y
Members and guests are encouraged to be responsible for their personal comfort and safety. If any person exhibits behavior which threatens another person’s comfort or safety, the behavior should be reported to a staff person. Please do not hesitate to notify a staff person if assistance is needed. In order to be able to carry out these policies, we ask that members and guests identify themselves to staff when asked.
The Y investigates all reported incidents. Suspension or termination of YMCA membership privileges may result if a violation of this Code of Conduct has occurred.